wi11新电脑一点开哔哩哔哩视频就突然蓝屏
电脑一点开B视频就突然蓝屏,且在重启后,再次打开B站视频会再次蓝屏,只有两次蓝屏后系统才会稳定。电脑CPU为13700k,且只有核显。目前这种情况已经
出现多次了,首次蓝屏代码为:SYSTEM THREAD.EXCEPTION NOT HANDLED;次二蓝屏代码为:SYSTEM_SERVICE_EXCEPTION;且每次的失败操作均为:igdkmdn64.sys。目前因最近一次系统更新,导致9月份的.dmp文件丢失,只有最近10月份的.dmp文件,在:链接:https://pan.baidu.com/s/1wpTPkLzX8YT5958MQ3fUJA
提取码:hlnv
我用WinDbg Preview看到的分信息如下:
KEY_VALUES_STRING: 1
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 40
Key : Analysis.Init.CPU.mSec
Value: 593
Key : Analysis.Init.Elapsed.mSec
Value: 74238
Key : Analysis.Memory.CommitPeak.Mb
Value: 85
FILE_IN_CAB: 101523-4968-01.dmp
ADDITIONAL_DEBUG_TEXT:
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
WRONG_SYMBOLS_TIMESTAMP: 7d02613e
WRONG_SYMBOLS_SIZE: 1047000
FAULTING_MODULE: fffff80036600000 nt
DUMP_FILE_ATTRIBUTES: 0x1008
Kernel Generated Triage Dump
BUGCHECK_CODE: 3b
BUGCHECK_P1: c0000005
BUGCHECK_P2: fffff800623b5926
BUGCHECK_P3: ffff83856a7502e0
BUGCHECK_P4: 0
CONTEXT: ffff83856a7502e0 -- (.cxr 0xffff83856a7502e0)
rax=0000000000000000 rbx=0000000000000080 rcx=fffff80062350000
rdx=ffffe50c940dd8d0 rsi=ffffe50c9aac96b0 rdi=0000000000000000
rip=fffff800623b5926 rsp=ffff83856a750d00 rbp=00000000000c5034
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=ffff83856a750c40 r12=ffffe50c9a62e590 r13=0000000000000005
r14=ffffe50c9aac96b0 r15=ffff83856a750e20
iopl=0 nv up ei pl nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050206
igdkmdn64+0x65926:
fffff800623b5926 0fb63407 movzx esi,byte ptr [rdi+rax] ds:002b:0000000000000000=??
Resetting default scope
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
STACK_TEXT:
ffff83856a750d00 0000000000000001 : 00000000000c5034 0000000000000000 ffffe50c940dd800 ffff83856a750e20 : igdkmdn64+0x65926
ffff83856a750d08 00000000000c5034 : 0000000000000000 ffffe50c940dd800 ffff83856a750e20 00000000000c5034 : 0x1
ffff83856a750d10 0000000000000000 : ffffe50c940dd800 ffff83856a750e20 00000000000c5034 ffffe50c940dd8d0 : 0xc5034
STACK_COMMAND: .cxr 0xffff83856a7502e0 ; kb
EXCEPTION_CODE_STR: 7D02613E
EXCEPTION_STR: WRONG_SYMBOLS
PROCESS_NAME: ntoskrnl.wrong.symbols.exe
IMAGE_NAME: ntoskrnl.wrong.symbols.exe
MODULE_NAME: nt_wrong_symbols
SYMBOL_NAME: nt_wrong_symbols!7D02613E1047000
FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_TIMESTAMP_360617-093246_7D02613E_nt_wrong_symbols!7D02613E1047000
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {c1aba1cf-3273-ecf6-8234-c2cb524df401}
Followup: MachineOwner
根据这些信息我并不能确定具体的原因,根据前人的提问我尝试了DISM命令来检测系统,并未显示异常:Windowl内存检测工具memtest64检测也没有问题;硬盘检测也正常。请问该如何解决,请帮帮忙,谢谢。